Best Practices

Building work teams for high performance at Lowes A team is a group of individuals with complementary skills who enumerate on one another to accomplish a commonality propose or set of performance goals for which they hold themselves reciprocally accountable, (Brown & Harvey, 2006). A team can also be delineate as a social system of three or more than people, which is embedded in an scheme, whose members perceive themselves as such(prenominal) and be perceived as members by others, and also work on a common task, (Alderfer 1987, Hackman 1987, Wi stopping pointieck 1992, Guzzo and shea 1992). Many managers and leaders cod devolve to realize the importance of work teams. Recently, 82 pct of companies with light speed or more employees reported employ team structures (Gordon, 1992), and 68 percent of fortune 500 companies were reportedly using self-managing teams (Lawler, Mohrman, & Ledford, 1995). Although good-quality organizational research based in written r eport settings is now kickoff to accumulate (Cohen & Bailey, 1997) comparisons across setting and types are difficult, and many all important(predicate) areas related to teams are effectively remain understudied. The mission of the presidential term is to provide the best customer avail in the retail industry and to become the crownwork home improvement retail chain.

A great use up for the organization is customer service. Lowes believes that customer service should be the number one antecedency for its employees. In order to exploitation customer service among employees the familiarity has initiated a program called IMPACT which stands for I-initiate contac t, M-make assessment, P-provide assistance, ! A-add on sales, C-close the sale and T-thank the customer. The organization believes that if employees follow this plan of action the end result pull up stakes be high percentage of customer satisfaction surface over its competitors and gain in sales. Many organizations are attempting to increase productivity and service by implementing team based programs and...If you essential to get a full essay, order it on our website: OrderEssay.net

If you want to get a full information about our service, visit our page: How it works.